play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 9600086803
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to securely access your account. This process replaces the need for a password or email login.
Q2: What should I do if I am not getting OTP?
First, ensure your internet connection is stable and strong. Wait for a proper signal and click on send OTP, then wait for the time limit to verify receipt of the OTP. If you don't receive the OTP, you can seek assistance through the app's support system via live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your phone number has changed, submit your updated KYC (Know Your Customer) details to our customer support team via email. This will facilitate a smooth transfer of your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and play the updated app smoothly. Once updated, you can enjoy the new features and improvements.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher minimum withdrawal amount compared to other apps. Withdrawals are only possible for earnings from gaming, not bonus rewards. This means users can withdraw money they've earned from playing, but not any bonus amounts.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are fully completed and submitted within the app. This includes saving your Aadhaar card, UPI information, and other bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, some users may experience payment delays, extending the wait time up to 24 hours. This delay can occur occasionally, affecting the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds earned can only be used for gaming purposes and cannot be withdrawn by anyone other than yourself. Any winnings from playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is unsuccessful, the funds should be added to your wallet account within 24 hours. If this doesn't occur, you can contact their care centre for assistance.
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